Terms of use

1. The service

MaturityPath lets an organisation record its current maturity or compliance level against the frameworks its account has switched on, set target levels at one, two, three and five years, and produce a resourced improvement roadmap. The service is a planning aid. It does not certify compliance, and it does not replace an audit, a certification body or professional advice.

What you pay for is the automation: the configured question set for a framework, the scoring, gap analysis, roadmap generation and reporting built around it, and the hosting, maintenance, updates and support that keep those working. You are not paying for the framework itself, and no fee buys any right in a framework or its content.

2. Accounts and access

• You must give accurate account details and keep your sign-in credentials secure.
• Switching on the automated assessment for a framework is charged once-off at R 20 000 per framework, per account, unless a separate written agreement says otherwise. The amount is a service fee for building, running and maintaining that automation, not a charge for the framework, its content, or any right or licence to use the framework outside this service.
• Each once-off fee covers one assessment of that framework on the account. Once that assessment has been created, including the same framework in a further assessment requires a further fee for it.
• An assessment that combines several frameworks is charged as the sum of the applicable fees for each framework it includes, on the same once-off basis.
• Access is requested in the app and switched on by InnovCreations (Pty) Ltd once payment has been confirmed. No card payment is taken inside the app.
• Enabled access belongs to the named account and may not be shared, resold or transferred without our written consent.

3. Invoicing and payment

• Requests submitted in the app are quotations, not paid orders.
• InnovCreations (Pty) Ltd issues an invoice for the framework assessments requested. Payment terms and any applicable taxes are stated on the invoice.
• Service fees are once-off and are not automatically renewed. The fee for a framework stays available on the account for the one assessment it covers.
• Amounts already invoiced for a framework assessment that has been switched on are not refundable, except where the law requires it.

4. Framework content and intellectual property

Framework names, scales, definitions and requirement wording belong to their respective owners. InnovCreations (Pty) Ltd records the source and edition of every assessed item so the content can be traced. Where wording has been adapted rather than reproduced, the app says so. You may not extract, copy or redistribute framework content from the service for use outside it.

Our fee covers the assessment automation, not this content. Nothing in these terms grants you a licence in any framework or its wording, and we grant no rights in it beyond using it inside the service.

The application itself, including its automation, analysis logic, templates and reports, remains the property of InnovCreations (Pty) Ltd. Your organisation's own data, responses and documentation remain yours.

5. Acceptable use

• Do not attempt to access frameworks your account has not been granted.
• Do not interfere with the service, its security or other accounts.
• Do not upload unlawful content, or content you have no right to share.

6. Availability and changes

We aim to keep the service available but cannot guarantee uninterrupted access. Frameworks and their scales may be updated as sources are revised, and functionality may change. We will not reduce the scope of what you have already paid for without offering an equivalent.

7. Liability

The service is provided on an "as is" basis. To the extent permitted by South African law, InnovCreations (Pty) Ltd is not liable for indirect or consequential loss, loss of profit, or any decision taken on the basis of an assessment, roadmap or report produced in the service. Our total liability for any claim is limited to the service fees paid for the affected framework assessment in the twelve months before the claim.

8. Suspension and termination

You may stop using the service at any time, and may delete your account from the settings page. We may suspend or close an account that breaches these terms, that is used to redistribute framework content, or where an invoice remains unpaid.

9. Governing law

These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts.

10. Contact

InnovCreations (Pty) Ltd · email@innovcreations.co.za · innovcreations.co.za